Cancellations & Returns Policy

1. Order Cancellations

Orders may be cancelled for a full refund at any time before production begins.

Once an order is marked In Production, the ordinary discretionary cancellation window closes because custom material allocation, slicing, and 3D print fabrication have commenced. This cancellation policy remains subject to any non-waivable customer statutory rights.

2. Standard (Non-Custom) Product Returns

For standard, non-custom catalog items, return requests must be initiated within 7 days after delivery by contacting support@sc3dnexus.com.

• Condition Requirement: Returned products must be unused, unworn, undamaged, and substantially in their original condition.
• Return Shipping: The customer is responsible for paying return shipping costs on ordinary discretionary returns.
• Expedited Shipping Fees: Original expedited shipping charges are non-refundable for discretionary returns.

3. Custom Products Policy

Due to the personalized nature of custom 3D prints, tailored sizing, custom color choices, and bespoke prop fabrications, general discretionary returns are not offered for custom work once the customer-approved item has shipped.

Qualifying manufacturing defects, shipping damage, or incorrect items remain fully reviewable under our defect remedy policy below.

4. 3D Printing & Additive Manufacturing Characteristics

SC3D Nexus utilizes high-precision FDM (Fused Deposition Modeling) and MSLA Resin 3D printing technologies. Additive manufacturing naturally produces unique physical characteristics that distinguish 3D-printed items from mass-produced molded plastic.

The following normal process characteristics appropriate to the advertised material and selected finish level are expected and do not constitute manufacturing defects:

• Visible layer lines and subtle horizontal extrusion bands
• Minor seam lines and support-contact touchpoints
• Minor surface micro-imperfections or texture variations
• Process-related dimensional variations within standard tolerances
• Subtle material-batch color tone variations
• Light post-processing tool or cleanup marks

Finish Levels:

• Raw Print: Direct from the fabrication bed with support structures removed. May require customer sanding, gap filling, and priming prior to painting.
• Finished: Sanded, filled, and primed by our studio craftsmen, ready for custom paint or display.
• Painted: Fully hand-finished, primed, airbrushed/painted, and clear-coated to studio display standards.

5. Defects, Shipping Damage, & Incorrect Items

If an item arrives damaged, defective, or incorrect, please initiate a claim within 14 days after delivery by emailing support@sc3dnexus.com.

Qualifying Claims Include:

• Product broken or materially damaged during transit
• Materially incomplete shipments or missing essential components
• Product materially different from the confirmed order, specs, or listing
• Material manufacturing defect that prevents the product's advertised function

Note: Normal wear, accidental dropping, post-delivery damage, misuse, improper storage, or unauthorized customer modifications do not constitute manufacturing defects.

Claim Process & Remedy:

• Provide your order number, clear description, and high-resolution photos or video of the issue.
• SC3D Nexus reviews the evidence against the product listing, specifications, material representations, and selected finish level.
• For an approved qualifying claim, the original product normally must be returned before a replacement is shipped or final refund is issued. Photo/video evidence does not automatically waive return requirement.
• SC3D Nexus covers reasonable required return shipping fees for approved qualifying defect, damage, or incorrect item claims.
• SC3D Nexus may waive the return requirement at its discretion if return shipping is deemed unsafe, unreasonable, uneconomical, or unnecessary.

6. Lost Packages & Delivery Resolution

Confirmed Lost Packages:

If tracking information stops updating and the shipment is reasonably confirmed lost in transit by the carrier, SC3D Nexus will investigate and provide an appropriate replacement or refund.

Carrier-Confirmed Delivered Packages:

A carrier scan showing "Delivered" does not automatically make SC3D Nexus financially responsible for a subsequently missing package. If your package is scanned Delivered but cannot be located:

• Check safe-drop locations around the property (porch, side door, garage, mail room).
• Check with household members, neighbors, and building management.
• Contact your local USPS delivery carrier or station.

SC3D Nexus will assist with carrier trace inquiries. However, automatic replacement or refund is not guaranteed solely because a carrier-confirmed delivered package cannot subsequently be located by the recipient. Separate review is conducted if an SC3D Nexus addressing or fulfillment error occurred.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping address details at checkout. SC3D Nexus is not financially responsible for non-delivery or carrier misdelivery resulting solely from an incorrect address provided by the customer.

SC3D Nexus remains fully responsible if a shipment is dispatched to an address that differs from the confirmed address on the customer's order receipt.